Assistant Service Director

Overview

Oversee apartment community maintenance, service requests, staff, and safety.

Key Responsibilities

• preventative maintenance
• apartment turns
• inventory management
• key audits
• service requests
• contract management

Tasks

-Maintain accurate records for all services performed and contracts -Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations -Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment. -Create a team environment: hold weekly team meetings; manage by goals, open communication -Audit key tracking system daily and weekly -Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment -Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget -Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs -Walk the property daily to uphold curb appeal and monitor safety issue -Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week -Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations -Direct and oversee all aspects of maintenance of the community -Support and assist Regional Service Director and Real Estate Manager with new hire selection -Ensure excellent customer service with courteous and professional attitude toward all customers and team members -Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies -Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community -Train, coach, and mentor team members, ensuring appropriate training is received -Complete service requests from residents and team members in a timely fashion, in accordance with company policy -Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services -Generate work and on-call schedule for service employees.

Requirements

• cfc certification
• microsoft office
• high school
• 4+ years
• 2+ years
• driver’s license

What You Bring

-Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of an Assistant Service Director -CFC Certification Universal -Excellent English communication skills, both verbal and written -4+ years maintenance and repair experience for apartment communities -Must be available 24/7 for emergencies -Valid Driver’s License -2+ years supervisory experience -Strong computer skills and proficiency in Microsoft Office -Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing -High school diploma or equivalent

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About Aion Management

-AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management. -Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties. -The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations. -Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies. -Key projects include workforce housing ventures across multiple regions. -They recently launched Amenify’s resident services app, enhancing the resident experience. -Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction. -Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.

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