Senior SAP Support Analyst

Overview

Support and configure SAP HR applications, including S/4HANA and SuccessFactors.

Key Responsibilities

• successfactors
• s/4hana
• integration
• configuration
• user support
• documentation

Tasks

Seddiqi Holding is looking for a Senior SAP Support Analyst who will be responsible to support efficient and effective software solutions (SAP). The role will manage the day-to-day support through change control requests when they are agreed. Additionally, the role will assist in the integration of the legacy system to SAP during the SAP Project implementation. Will assist in the integration of new business ventures. -Lead implementations and configuration of SuccessFactors modules including Employee Central, Compensation, Recruiting, and Onboarding. -Provide ongoing support and configuration for live HR applications, driving continuous improvement in collaboration with business users. -Ensure all support and configuration activities follow established approval, testing, and deployment protocols. -Lead S/4HANA HCM implementations and configure modules such as Personnel Administration (PA), Organizational Management (OM), and Payroll. -Communicate regularly with the Service Desk and business teams regarding system issues and status updates. -Liaise with internal/external software teams and end users to support business continuity and system enhancements. -Monitor integrations across S/4HANA, SuccessFactors, and non-SAP systems; escalate failures to appropriate teams for resolution. -Collaborate with internal users and external vendors to define business and application requirements, resolve incidents, and support configuration changes. -Support user training, testing, and issue resolution across SAP and non-SAP HR applications. -Provide first-level support for SAP HR applications, including incident troubleshooting and resolution using SAP and innovative tools. -Document system configurations and share domain knowledge to reduce single points of failure. -Act as the primary contact for technical SAP application issues, ensuring resolution within target timelines. -Stay current with SuccessFactors release updates and recommend system improvements. -Produce high-quality documentation for support and configuration activities, including time and resource estimates. -Maintain regular reporting to the Line Manager, highlighting progress, barriers, and opportunities for improvement. -Participate in user acceptance testing and deliver occasional training sessions as needed. -Coordinate with vendors to analyze the impact of application change requests and ensure timely resolution.

Requirements

• sap
• successfactors
• s/4hana
• cpi
• bachelor's
• software development

What You Bring

-5-8 years job related experience in SAP technical knowledge (SuccessFactors, S/4HANA Payroll, CPI). -Demonstrate strong time management and task prioritization skills, delivering work within project timelines and budgets. -Bachelor’s degree or equivalent in Computer Science / IT Systems / Engineering and/or Diploma in any related discipline -Possess working knowledge of Cloud Platform Integration (CPI) between SuccessFactors and S/4HANA. -Experience in software development, bug fixing, and database design.

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About Seddiqi Holding

-Founded with a vision to create long-lasting value across multiple sectors, the company has diversified its portfolio into luxury goods, retail, automotive, hospitality, and real estate. -With decades of market presence, it has become a cornerstone of the UAE's business landscape, building strong partnerships with global brands and reshaping consumer experiences. -The company’s investments span multiple industries, enabling it to capitalize on opportunities from high-end luxury to hospitality and commercial real estate. -Notable projects include the establishment of exclusive retail outlets, iconic luxury automotive showrooms, and premier hospitality destinations. -It has expanded its reach internationally, establishing a global footprint with a keen focus on operational excellence and customer satisfaction.

Sector Specialisms