RDC Customer Service Representative

Overview

Handle customer inquiries, order issues, and coordination for the regional distribution center.

Key Responsibilities

• sap order
• order monitoring
• returns management
• backlog review
• team coordination
• customer support

Tasks

-Execute order management solutions in SAP based on customer requests such as cancellations, address changes, shipping methods, date updates, special delivery instructions, etc. -Monitor order status and proactively keep customers informed on issue status, addressing any potential delays or challenges, while providing alternative solutions. -Assist customers with returns, exchanges, and product inquiries related to MTS (Make-to-Stock) products, managing end-to-end handling of requests, including production capability, scheduling, resourcing, quotes, price lists, and invoices. -Order handling and Order backlog review (blocked orders, deliveries, inventory review) and execution tied to our business KPIs. -Provide guidance and mentorship to less experienced customer support team members while identifying opportunities to enhance customer satisfaction and streamline processes within the distribution center. -Coordinate with internal and external teams, including Sales, Operations, Supply Chain Management, Logistics, Inventory Management, Planning, and Feeder Factories, to ensure timely resolution of customer issues and efficient order fulfillment. -Support and receive regular reports and forecasts from our P&F team. -Resolve customer support inquiries via phone, email, and chat, providing accurate information and a positive customer experience through professional and efficient interactions.

Requirements

• salesforce
• sap
• powerbi
• communication
• problem solving
• 6+ years

What You Bring

-Proficiency in Salesforce, SAP, Microsoft Office & PowerBI. -Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams. -Ability to work in a fast-paced environment and manage multiple tasks simultaneously. -Detail-oriented with excellent problem-solving abilities and a customer-first mindset. -Candidates must already have work authorization that would permit them to work for ABB in the US. -Bachelor’s degree in Engineering, Business Administration, or related field with 6+ years relevant work experience in the following: customer service, warehouse/logistics environment, project management and supply chain.

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Benefits

-401k Savings Plan with Company Contributions -Company paid AD&D (1X base pay) -Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance -Voluntary life and AD&D – 100% employee paid up to maximums -Short Term Disability – up to 26 weeks – Company paid -Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. -Company paid life insurance (2X base pay) -Employee Stock Acquisition Plan (ESAP) -Vision benefit -Parental Leave – up to 6 weeks -Employee Assistance Program -Employee discount program -Choice between two dental plan options: Core and Core Plus -Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms