Customer Service Adviser

Overview

Provide mortgage helpline support, handling calls and admin for home buyers.

Key Responsibilities

• customer outreach
• multi-channel
• call scheduling
• mortgage coordination

Tasks

-Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc. -Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.

Requirements

• customer service
• microsoft office
• excel
• financial services
• interpersonal
• listening

What You Bring

-Previous telephone, customer service experience preferred. -Be a highly competent Microsoft Office user, including Excel, Word, and Outlook. -Be motivated to meet and exceed personal targets and customer service standards. -Ideally have some experience of working within Financial Services, but not essential. -Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills. -Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.

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Benefits

-24 Hour Well-being Employee Assistance Programme. -Access to self-funded Health Care plan. -Extensive induction coupled with ongoing training, support and development programme. -Generous Staff referral bonus scheme. -Unrivalled opportunities for progression, promotion, and personal development in an expanding business. -Get your Birthday off each year. (Once Probation Completed) -Free Bluecrest prevention plus health screening. -Free onsite parking. -Discount on Nuffield Gym Membership. -Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services. -Salary Sacrifice Personal Car Leasing Scheme available. -Access to discounts platform, Perks at Work. -Death in service cover. -Discounts on estate agency, mortgage, conveyancing, and surveying services -28 days paid holiday including Bank Holidays. -Contributory workplace pension. -Permanent Full Time employed role.

About The New Homes Group

-Founded with a vision to revolutionize the new home buying experience, the company has grown into a trusted advisor for homebuyers and developers alike. -Combining expert knowledge and a customer-first approach, it offers tailored services for those looking to buy new homes. -The company stands out for its seamless integration of advanced technology to streamline property buying and sales processes. -Their services are designed to support both first-time buyers and experienced investors in navigating the new home market. -Known for handling a range of high-profile residential and commercial properties across the country. -Its innovative approach has made it a go-to resource for developers looking to maximize the potential of their properties. -The company has built a reputation for delivering results that meet both the needs of its clients and the evolving demands of the housing market.

Sector Specialisms