Scheme Manager Non Residential

Overview

Oversee retirement community scheme, ensuring safe buildings, resident support & maintenance.

Key Responsibilities

• customer engagement
• area cleanliness
• sales support
• service signposting
• repairs coordination
• safety compliance

Tasks

-Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment. -Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces. -Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in. -Signposting customers to relevant services to support their welfare and make a difference to their lives. -Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers. -Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.

Requirements

• dbs check
• collaboration
• customer service
• it skills
• self‑starter
• safeguarding

What You Bring

-You’ll need an Enhanced DBS check done and we pay for that. -Able to work collaboratively with different partners. -A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds. -You must be able to use technology for updating records, completing online learning and collaborating with other colleagues. -A self-starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively. -Knowledge of the health and social issues that affect older people. -Some experience in safeguarding and carrying out risk assessments. -Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

People Also Searched For

Benefits

-Generous pension scheme with life insurance of 3x salary -Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39, -Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. -Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Visa Sponsorship

-no sponsorship offered to external candidates due to limited certificates of sponsorship.

Security Clearance

-enhanced dbs check required (cost covered by employer).