People Services Assistant

Overview

Provide administrative HR support across employee lifecycle for UK & Europe.

Key Responsibilities

• sage administration
• document generation
• hr reporting
• compliance management
• payroll coordination
• admin support

Tasks

Working proactively with People colleagues, key stakeholders and employees at all levels to effectively support, take ownership, and see each interaction through to final resolution. Ensuring the best employee experience, encouraging a culture where people can be authentic and valued for their contribution, and that quality, inclusion, diversity and engagement is at the forefront of everything we do. Consistently providing a triage of support, advice and workable solutions for Macro colleagues. Handling queries and managing support via telephone, face-to-face and email, through centralised email and People Connect tickets. Ensuring guidance is provided in line with Macro policy, highlighting complexity and managing up through the line as necessary. The role of People Services Assistant is to provide timely and accurate administration and coordinated transactional support, ensuring good practice and the smooth delivery of services across Macro within SLA tolerance and to service excellence standards. -Support ad hoc HR projects, audits, and reporting needs. -Contribute to continuous improvement of People processes and documentation. -Collaborate with our external payroll providers, benefits providers, IT, and other internal teams to ensure smooth employee onboarding and offboarding. -Provide support and coverage as backup for other People team members during their absence out of the office. -Support compliance with employment laws and internal policies across multiple jurisdictions (UK and EU). -Assist in maintaining People systems and records (e.g. Sage), ensuring data accuracy and confidentiality. -Generate standard People documents and letters (e.g., contracts, reference letters, offer letters, promotions and probation confirmations). -Provide timely and accurate administrative support across the employee lifecycle, including onboarding, transfers, contract changes, and offboarding. -Respond to employee queries regarding people policies, benefits, and procedures in a professional and service-oriented manner via email, telephone and our internal ticketing system People Connect. -Maintain digital People files in line with GDPR and local data privacy regulations.

Requirements

• hr assistant
• multinational
• confidential
• ms office
• sage
• english

What You Bring

-Previous experience in an HR Assistant or Administrator role, ideally in a multinational environment. -Ability to handle confidential information with discretion. -Proactive, team-oriented, and able to work independently under pressure. -Comfortable within a changing environment and ability to embrace, understand and utilise new technologies. -Fluency in English; additional European languages are a plus. -Proficient in MS Office (Excel, Word, Outlook); experience with HR systems (e.g., Sage) is an advantage. -High attention to detail with strong organisational and time management skills. -Strong organisational skills and ability to work effectively to deadlines. -Excellent communication skills, both written and verbal, with the ability to interact confidently with colleagues across regions.

People Also Searched For

Benefits

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About Macro

-Operates globally from Melbourne HQ, investing across transport, utilities, specialist financing, and equity sectors. -Focuses on large-scale infrastructure terminals and industrial platform acquisitions with long-term, institutional-grade strategies.

Sector Specialisms