Service Advisor (Heavy Equipment)

Overview

Coordinate service technicians, manage work orders, quotes, and customer communication.

Key Responsibilities

• job assignment
• repair review
• customer feedback
• service quoting
• employee coaching
• safety compliance

Tasks

-Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts. -Conducts self in the presence of customers and community in a professional image of Butler Machinery Company. -Communicates with and coaches employees on assignments, providing technical expertise as needed. -Responds and follows up to employee issues and concerns. -Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development. -Assigns jobs and work areas to Service Technicians according to their skills and knowledge. -Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies. -Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer. -Seeks customer feedback proactively, anticipates problems, and responds promptly. -Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department. -Works within and promotes the vision, mission, and values of BMC. -Assists the team in the implementation of Contamination Control Guidelines. -Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) for upcoming jobs coming into the service department. -Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence). -Advises the Service Manager of all customer complaints. -Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.

Requirements

• heavy equipment
• computer skills
• technical knowledge
• customer service
• communication
• high school

What You Bring

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Heavy Equipment Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling. -Previous Heavy Equipment experience is preferred. -Strong computer skills -Ability to multitask -Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility. -Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. -Strong customer service skills -Excellent oral and written communication skills -Strong technical knowledge -Strong time management skills -A High school and/or technical school education or equivalent combination of experience, training, and/or education required.

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Benefits

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! -Long-Term Disability Coverage -Employer-paid Short-Term Disability Coverage – 60% of base pay/salary -Employee Assistance Program (EAP) – including Health Coaching -Paid Time Off (PTO) -Dental Insurance – 2 plan options -10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution -SmartDollar – employer-paid financial planning program -401(K) Plan -Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization -Health Savings Account – Employer contribution up to $1,300/year -Basic Life/AD&D and Supplemental Life Insurance -Maternity / Paternity Benefits -Health Insurance – 3 plan options -Dependent Care Flex Spending Account -Vision Insurance

About Butler Machinery

-Originally founded as a Caterpillar dealership, the company serves industries from construction to mining. -They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar. -Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction. -The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity. -Projects range from major infrastructure developments to agricultural advancements and energy solutions. -They have earned recognition for their commitment to delivering quality machinery and exceptional customer service. -In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

Sector Specialisms

Visa Sponsorship

-no sponsorship; candidates must have valid u.s. work authorization.