Resident Liaison Officer

Overview

Primary contact managing resident communication and refurbishment coordination.

Key Responsibilities

• refurbishment
• property surveys
• resident communication
• project tracking
• complaint handling
• disruption minimisation

Tasks

-Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines -Handle complaints patiently and efficiently -Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done -Communicate with residents to organise property visits -Keep project trackers updated in line with the program of works -Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty

Requirements

• problem solving
• driving licence
• microsoft office
• first aid
• mental health
• customer focus

What You Bring

-Strong problem-solving and complaint-handling skills -Driving licence and access to your own vehicle (essential) -A customer-focused mindset -Reliable, punctual, and well-organised -Excellent verbal and written communication -Able to prioritise, multitask, and adapt to changing deadlines -Comfortable using Microsoft Office and IT systems -Trained Mental Health First Aiders support -First Aid qualification

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Benefits

-Significant savings on daily shopping through our benefits portal -23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) -Up to £2,000 reward for successful recommendations?as part of our referral scheme -A supportive culture and a great team with exceptional talent and experience -A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year -Annual training budget so you can focus on your personal and professional development and much more?

About Pilon Ltd

-The firm blends traditional trades—kitchens, bathrooms, electrical—with compliance, major voids and communal upgrades. -It expanded into fit‑out work for new build homes, covering everything from carpentry to heating systems. -Its green solutions arm installs PV solar, insulation and smart‑meter links to enhance low‑carbon performance. -Typical projects include full bathroom/kitchen refurbishments, heating rewires, communal area upgrades and energy retrofits. -It’s backed by a £3.5m funding deal and has won constructing‑excellence recognition for its people‑development efforts. -Its work spans planned, responsive and cyclical maintenance—plus regeneration schemes on large housing estates. -Operating from regional hubs, it maintains a tech‑driven approach with online platforms and accredited training.

Sector Specialisms