Service Dispatch Coordinator

Overview

Coordinate and schedule field service technicians, handle customer communication

Key Responsibilities

• dispatch scheduling
• technician tracking
• eta updates
• conflict resolution
• skill assignment
• job coordination

Tasks

Track ongoing jobs and technician locations to ensure services are completed efficiently and on time. Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed. Respond to technician questions in a timely manner. Tracking technicians’ time at calls, geographical locations, and efficiency. Keeps the Customer Experience Representatives updated with technician availability. Monitor schedules and coordinates with customers and technicians. Coordinate with customer service, operations, and parts departments to ensure job readiness and completion. Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties. Work with service managers for manpower coverage issues. Assign and schedule field service technicians based on availability, skillset, job priority, and location. This job operates in a positive and professional office environment. This role routinely uses standard office equipment with moderate noise. Working in a cubicle environment with others speaking with customers on the phone.

Requirements

• service titan
• hvac
• high school
• dispatching
• teamwork
• communication

What You Bring

Problem solving skills Physical ability to sit for long periods of time, walk, stand, squat, twist, climb stairs, talk, hear, use hands and fingers to operate a computer/telephone/keyboard, and be able to lift 25 lb. file boxes. Vision ability required by this job includes close vision due to computer work. Mental alertness, stamina and ability to focus on, retain and communicate numerous, detailed inputs, process high volumes of written work, data capture and reporting, factual analysis, summary presentation and making numerous on-the-fly critical judgements in a fast-paced environment with deadlines. The employee must be sober and alert and may not be on the job and be mentally or physically impaired, due to drug or alcohol used of any kind. Teamwork Capacity. Service Titan knowledge Excellent Communication Proficiency. Organizational Skills. Responds to inquiries promptly and accurately, demonstrating strong knowledge and quick decision-making skills. Ability to multi-task High school diploma of GED. Knowledge of HVAC, Plumbing and Electric Industry a plus. Geographical knowledge of our many service locations or excellent map reading. We are seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field service operations. The Service Dispatcher acts as the central point of contact between customers, technicians, and internal departments to ensure timely and efficient service delivery. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Advanced Customer Service skills. Attention to detail and meeting deadlines. Time Management. Geographical knowledge of service area. In depth knowledge of the duties and skill levels of the technicians. Decision making adept Customer service and computer experience. Good spelling and grammar with written and oral communication skills. Prior Experience in Dispatching

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Benefits

This is a full-time position. Days and hours of work are Monday through Friday 7am to 5pm with potential Saturday & Sunday work. No travel is expected for this position.

About Paschal Air, Plumbing & Electric

-Provides top-tier services with a focus on high-quality craftsmanship. -Specializes in HVAC, plumbing, and electrical systems, ensuring comfort and safety in homes and businesses. -Handles projects ranging from minor repairs to large installations and system overhauls. -Makes energy-efficient and sustainable solutions a priority. -Known for reliable service, timely project completion, and a strong industry reputation.

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