Service Administrator

Overview

Admin backbone for service dept: calls, scheduling, billing, PO, reporting.

Key Responsibilities

• service billing
• purchase orders
• service scheduling
• sales reporting
• expense processing
• call triage

Tasks

-Providing administrative support to the Service Manager and Service Sales Representatives. -Maintain weekly sales and operations reporting at the request of the Branch Manager. -Processing weekly expenses and assisting with payroll as needed for our Service Team. -Performing general day-to-day administrative duties and updating necessary reports. -Manage Service billings, including obtaining missing Purchase Orders and requesting Not-to-Exceed (NTE) limits as needed. -Serving as the primary point of contact for customer repair calls and creating notifications to alert our Service Team. -Manage the Service Scheduler with our Service Manager, being able to identify upcoming work/repairs and communicating to the customer while overcoming objections during peak business periods. -Processing upcoming Service jobs per company policy, includes obtaining all needed documents with our internal team and our customers. -Manage the complete lifecycle of vendor Purchase Orders (POs), including creating, filing, digitally receiving inventory, and ongoing record maintenance in compliance with company standards. -Ensure optimal customer service by promptly answering all incoming calls on the main office line, professionally triaging and directing inquiries to the appropriate personnel without delays that would lead to voicemail. -Facilitate weekly branch meetings and maintain the agenda.

Requirements

• google workspace
• customer service
• administrative
• data entry
• time management
• communication

What You Bring

-High proficiency in Google Workspace. -Proven customer service and administrative experience. -The ability to work independently and handle multiple tasks with high efficiency and accuracy. -Strong organizational, data entry, and superb time management skills with a keen attention to detail. -Excellent communication, follow-up, and interpersonal skills.

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Benefits

Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer This role offers a competitive hourly rate of $22/hr - $28/hr, based on your education and experience, along with our premier benefits package. CentiMark provides a great work environment with challenging career opportunities. -Stock Ownership: Employer-Provided Employee Stock Ownership Program (ESOP) after 1 year of service. -Retirement: Traditional and Roth 401K with Company Match after 1 year of service. -Health Insurance: Access to 2 plans, including a No-Cost "Core Plan" (Medical & Dental) and a "Buy Up Plan" with a lower medical deductible. -Insurance: Employer Paid Life & AD&D Insurance. -Other: Flexible Spending Account (FSA), Paid Holidays, and Vacation.

About Centimark Corporation

-Founded in 1968 by Edward B. Dunlap in his basement, the company grew from chemical cleaning into pioneering single‑ply roofing. -Typical projects span industrial facilities, large commercial buildings, green roofing, emergency leak responses and roof asset management. -Notably handled major roofing work in storm‑hit regions like Puerto Rico and the Virgin Islands during hurricane recovery.

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