Operations Analyst

Overview

Process utility enrollment/drop transactions and analyze/report on gas contracts.

Key Responsibilities

• system design
• reporting tools
• contract tracking
• transaction processing
• issue resolution
• rule analysis

Tasks

-Assist in design of system enhancements and reporting to support tracking customer issues including enrollment and drop transactions. -Utilize internal systems and reporting tools to track new gas contracts and the enrollment deadlines associated with those contracts. -Effectuate timely and accurate transactions with the gas utilities using automated internal systems or manually depending on the utility requirements and capabilities. -Coordinate with internal and external stakeholders to assist in resolution of customer issues and make system updates as required. -Work with management and other business subject matter experts to analyze natural gas utility operations rules for requirements pertaining to enrollment and drop transactions.

Requirements

• problem solving
• detail oriented
• bachelor's
• excel
• communication
• time management

What You Bring

-Strong quantitative, analytical problem-solving skills. -High attention to detail. -High school diploma and at least 2 years prior work experience or bachelor’s degree from accredited college or university. -Excellent computer skills, particularly Microsoft Excel. -Good communication skills, both verbally and written. -Ability to prioritize and manage multiple assignments with competing deadlines.

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Benefits

-Hybrid (office/remote)

About Nrg Energy

-Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage. -Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint. -Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration. -Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments. -Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Sector Specialisms