Sales Consultant - Ipswich

Overview

First point of contact in showroom, guiding customers through kitchen makeover journeys.

Key Responsibilities

• enquiry management
• visual merchandising
• project liaison
• appointment scheduling
• stock management
• customer consultation

Tasks

-Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards. -Following up enquiries and unsold appointments (sweeping). -Working as a part of a small team, helping in all departments as business dictates. -Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion. -Arranging and booking appointments for the Retail & Operations Manager to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression. -Opening/closing showroom (key holder duties), -Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc. -Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines. -Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers’ needs. -Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.

Requirements

• customer service
• microsoft office
• crm
• retail sales
• problem solving
• communication

What You Bring

-Previous customer service experience essential. -Understanding and awareness of home transformation and design -Excellent communication skills and customer service knowledge -A background in retail sales advantageous -IT literate (Microsoft Office/CRM) -Able to demonstrate strong organisational ability -Willingness to learn and follow a proven franchise model -Ideally worked within a retail kitchen setting (or interior design) -Problem Solver -Ability to work independently, identify challenges and be solution focused. -Open & Clear communicator

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Benefits

-Competitive salary -Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm) -Dream Doors -Countrywide Grounds Maintenance -Greensleeves Lawn Care -A collaborative and supportive team environment -Comprehensive training and support from us

About Neighbourly®

-Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas. -Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms. -Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK. -Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Sector Specialisms