Service Coordinator

Overview

Coordinate service dispatch, schedule technicians, and act as customer liaison.

Key Responsibilities

• order tracking
• dispatch scheduling
• technician coordination
• inventory management
• customer communication
• reporting

Tasks

-Track status of any orders and resolve problems. -Assist and train dispatchers. -Relay work orders, messages, or information to or from technicians or customers. -Receive customer service calls and schedule or dispatch technicians to appropriate locations. -Identify best itinerary based on customer and equipment knowledge. -Manage the unbilled hours report. -Monitor technician locations and utilization to coordinate service and schedules. -Submit tech hours for payroll processing. -Record and enter records of customer requests, work or services performed. -Prepare and schedule daily work and run schedules. -Confirm time, check material, and submit for billing once matched to biller. -Coordinate and determine tools and inventory needed for technician to complete service order. -Communicate with the customer the status of service call and relay information to technician and service representatives as needed. -Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service. -Receive and document customer purchase orders. -Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments. -Advise technicians and coworkers about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards if known. -Serve as the initial point of contact with escalated issues and inform manager.

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Benefits

-Career advancement opportunities. -Work-life balance.

About Premistar

-Evolved into a nationwide powerhouse through decades of strategic acquisitions. -Delivers commercial HVAC, plumbing, and building-controls services for critical facilities, including industrial, healthcare, education, and government sectors. -Its blend of capital, expertise, and local leadership roots each acquisition in community trust and technical rigor. -Unusual scale—combining nearly a century of heritage with modern consolidation to maintain local cultures within a national network.

Sector Specialisms