Technical Product Support Specialist, Fire Detection

Overview

Provide technical support and lab management for Johnson Controls fire detection systems.

Key Responsibilities

• salesforce
• phone calls
• software updates
• npi process
• r&d support
• issue review

Tasks

-Record technical support cases utilizing software systems Salesforce. -Partake in the NPI process -Site visit to installations when required. -Handling calls from Nice phone systems and recording each interaction within Salesforce -Complete system software/hardware updates when new products are released. -Will assist R&D engineers as needed to reproduce product related issues and verify software/hardware solutions. -Review issues and offer higher level of support -Following up on product returns as required to support QA process. -Report and monitor issues to R&D -Process and evaluate customer product returns as needed. -Maintain a safe and clean working environment at all times. -Maintain operational readiness of the lab at all times. -Create and maintain the Article database

Requirements

• salesforce
• ms office
• ul nfpa
• fire detection
• bachelor's
• 5+ years

What You Bring

-Ability to record all transaction with Salesforce -Minimum 5 years working experience in fire detection industry -Awareness of the relevant building standards and code of practice relevant to the region -Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools -Ability to identify need for and develop, processes and supporting materials -Excellent working knowledge of fire and voice alarm design installation standards including UL/ NFPA 72 -Problem-solver, with an ability to work under own direction with personal responsibility -Solid business communication skills, with an ability to report movements and meeting notes -Understanding of and the application of UL standards in regard to fire detection products -Have good verbal and written command of the English language. -Bachelor’s Degree in electrical/electronics or relevant experience in the fire detection industry -Willingness to travel

People Also Searched For

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms