Virtual Completion Coordinator

Description

• Maintains up-to-date and thorough documentation in the CRM system based on inspection findings.
• Provides clear and timely direction to the Lead Installer and Service Technicians to address and resolve onsite issues.
• Collaborates closely with the Customer Care Manager to ensure an exceptional customer experience and upholds service excellence standards.
• Engages with customers to confirm satisfaction and addresses any concerns.
• Initiates collection efforts for final payment when the project is deemed substantially complete.
• Initiates service requests when necessary, including capturing detailed photographs of the job site, composing a concise and accurate description of the issue, and documenting relevant serial numbers and equipment details.

Requirements

• 1+ years of field experience (construction, carpentry, etc.)
• Experience with assisting customers from start to finish in a multistep process project
• Excellent interpersonal skills and the ability to multitask
• 1+ years of customer service skills
• Computer literacy and ability to navigate systems
• Strong organizational abilities
• High attention to detail
• Strong competence in MS Office software
• High school diploma or equivalent

Benefits

• Career Growth Planning & Nationwide Career Opportunities
• Medical, dental, prescription, vision coverage
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Profit Sharing
• Life Insurance
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Paid Time Off, Paid Holidays
• Tax-advantaged accounts for healthcare expenses

Training + Development

Interview process

Visa Sponsorship

Security clearance