Service Advisor

Overview

Coordinate service tech schedules, handle quotes, invoices, and customer communication.

Key Responsibilities

• quoting
• estimating
• afterhours support
• repair review
• contamination control
• job assignment

Tasks

-Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department. -Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development. -This position requires taking afterhours calls to support customers and technicians as needed. -Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer. -Assists the team in the implementation of Contamination Control Guidelines. -Communicates with and coaches employees on assignments, providing technical expertise as needed. -Responds and follows up to employee issues and concerns. -Collaborates closely with the Service Manager to oversee all aspects of the service department, ensuring smooth operations and exceptional customer service. -Advises Service Manager of all customer complaints. -Assigns jobs and work areas to Service Technicians according to their skills and knowledge. -Actively seeks out and engages in company-sponsored training to enhance skills and knowledge while also participating in company and location-driven communication efforts, including customer events, department meetings, and other related initiatives. -Serves as a key support in fulfilling the Service Manager's responsibilities and may step into the role as needed in their absence. -Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Works within and promotes vision, mission, and values of BMC. -Seeks customer feedback proactively, anticipates problems and responds promptly.

Requirements

• computer skills
• technical knowledge
• customer service
• communication
• multi-tasking
• high school

What You Bring

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling. Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. -Strong computer skills -Ability to multi-task -Excellent oral and written communication skills -Strong customer service skills -Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility. -Strong technical knowledge -Strong time management skills -A High school and/or technical school education or equivalent combination of experience, training and/or education required.

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Benefits

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! -SmartDollar – employer paid financial planning program -Long-Term Disability Coverage -Maternity / Paternity Benefits -Paid Time Off (PTO) -Health Insurance – 3 plan options -Employee Assistance Program (EAP) – including Health Coaching -Health Savings Account – Employer contribution up to $1,300/year -Employer paid Short-Term Disability Coverage – 60% of base pay/salary -Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization -Vision Insurance -Dental Insurance – 2 plan options -Basic Life/AD&D and Supplemental Life Insurance -10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution -Dependent Care Flex Spending Account -401(K) Plan

About Butler Machinery

-Originally founded as a Caterpillar dealership, the company serves industries from construction to mining. -They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar. -Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction. -The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity. -Projects range from major infrastructure developments to agricultural advancements and energy solutions. -They have earned recognition for their commitment to delivering quality machinery and exceptional customer service. -In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship offered; candidates must have valid work authorization.