Field Service Engineer (Analytical Instruments)

Overview

Provide field service, maintenance, and support for analytical instruments in CA

Key Responsibilities

• repair
• preventive maintenance
• inventory
• reporting
• travel
• safety

Tasks

-Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services -Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures -Work in industrial environments where background noise may be present -Maintain admin duties, parts inventory, and relevant trainings -Stand, sit, stoop, kneel, crouch, or crawl -Drive a motor vehicle - significant time each day in the car driving to customer sites -Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks -Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies -Travel to customer sites and perform PM and related services on TOC equipment -Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need -Write clear and concise reports for customers -Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair -Take customer calls, participate in territory sales rhythm calls, and service team meetings -Regularly work around machines, electrical equipment, chemicals, and within industrial facilities

Requirements

• bachelor's
• ultra-pure
• analytical
• troubleshooting
• travel
• customer service

What You Bring

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**** We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is technically competent, communicates well, strong work ethic, strong customer service and has previous work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment. The Field Service Engineer (FSE) will provide routine to complex field service support for customer sites predominantly within Northern California, and the greater San Francisco Bay area. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Greater San Francisco or San Jose area and within 1-hour drive of either SFO or SJC International Airports. Position will occasionally provide field service support for other customers within Canada and the US. current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and -Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge -Strong technical, mathematical and customer service skills -Ability to communicate effectively and contribute within a commercial team environment -Proven ability to speak effectively before groups and customers, clients, and other employees within the organization -Strong and concise verbal and written communication skills -Air travel required to reach customer destinations and back up support of other areas -Ability to make good business decisions based on risk-reward analysis and business objectives -With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment -Troubleshooting and problem-solving skills, ability to use processes to find root cause -Self-motivated, with the ability to drive projects to completion with minimal oversight -Close vision, color vision, depth perception, and ability to adjust focus -Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases -Maintain driver’s license and a good driving record -Reach with hands and arms, below and above shoulder height -Ability to meet deadlines and commitments -Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds -Use of laptop and mobile systems -Ability and willingness to travel to customer’s sites requiring overnight stays approximately 30 to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments -With at least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment -Ability to learn applicable company procedures within a reasonable time from start of employment -General knowledge of electrical equipment, chemistry, and safety -Associate degree in a Science, Technical, or Engineering discipline; or equivalent education -Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education -Ability and willingness to work a flexible schedule based on customer needs -Able to prioritize various tasks such as service of multiple instruments and administrative duties -Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment

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Benefits

● Disability Insurance ● Flexible Spending & Health Saving Accounts ● Paid Time Off ● Medical, Dental, & Vision Insurance Starting Day 1! ● Life Insurance ● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: USD $34- $39 hourly ● 401(k) Plan - 3% default contribution plus matching! ● Paid Holidays ● Parental Leave candidate profiles will be deemed the property of Veolia, and no fee will be due. Working Conditions ● AD&D Insurance ● Tuition Reimbursement -Special projects and new hire training as assigned by supervisors -Domestic travel 70%

About veolia water technologies

Nope

Sector Specialisms

Visa Sponsorship

-applicants must be eligible to work in the u.s. immediately; no visa sponsorship (e.g., h-1b) will be provided.