Technical Product Specialist

Overview

Support teams with technical expertise, product training, troubleshooting, and market analysis.

Key Responsibilities

• product support
• troubleshooting
• site visits
• training development
• product testing
• market research

Tasks

-Develop a deep understanding of MITER Brands' products, including their features, benefits, and technical specifications. -Monitor products through their life cycle, identifying opportunities and overcoming challenges with a focus on creativity and continuous improvement. -Provide technical product support and troubleshooting assistance to customers and internal teams. -Maintain an understanding of each product's cost structure and margin profile. -Attend site visits and assist customers and field service representatives as a subject-matter expert on their respective needs, including troubleshooting and installation training. -Collaborate with MITER University to create training programs for customers and MITER Team Members to educate them on product features, benefits, and advantages to increase their knowledge and improve customer experience. -Participate in product testing for both physical products and customer-facing systems, and in quality assurance processes, to ensure products meet customer expectations. -Help ensure product lines are equipped with appropriate technology and features to drive sales growth and profitability targets. -Collaborate with product development, operations, sales, marketing, and customer support teams to ensure alignment and effective communication regarding product features and customer needs. -Stay informed on market requirements for current and future product lines through market research and Voice of the Customer (VOC) insights.

Requirements

• ms office
• bachelor's
• 5+ years
• analytical
• communication
• customer service

What You Bring

-Excellent presentation, written, and verbal communication skills -A bachelor’s degree in business, marketing, or a related field is highly preferred; Equivalent and relevant experience (5+ years) in the residential window industry will be considered. -Strong analytical skills, multi-tasking, and organization -High level of customer service focused on both internal and external partners -Results-oriented, self-motivated individual experienced in cross-functional collaboration -Strong proficiency in the MS Office Suite -Ability to travel occasionally domestically up to 15%. -Preferred experience and knowledge in manufacturing, product management, pricing, sales, and marketing. -Ability to work independently and with a team in a high-growth environment.

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Benefits

-Team Member Discount Program -Pet Insurance -Paid time off (PTO) and paid Holidays -Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance -Tuition Reimbursement -Legal Insurance -Voluntary Life Insurance -Identity Theft Protection -Company-paid Long-Term Disability -Yearly Wellness Clinic -401 (k) retirement plan with company match -Company Paid Life Insurance -Three comprehensive Medical plan options -Company-paid Short-Term Disability -Employee Assistance Program

About Miter Brands

-Founded with a vision to redefine industry standards, this company has become a trusted partner in providing engineering, construction, and technology solutions. -This company has a reputation for tackling complex projects across a variety of sectors, ranging from infrastructure to industrial developments. -This company specializes in delivering high-quality, innovative solutions that bridge the gap between engineering expertise and technological advancements. -Throughout its history, this company has led key projects in sectors such as industrial construction and critical infrastructure development. -This company excels in leveraging technology to enhance project outcomes, optimizing efficiency, and reducing costs. -This company is known for its ability to navigate large-scale projects with precision, handling everything from early design phases to final execution. -Its services encompass a diverse set of industries, ensuring this company is a versatile leader in engineering and construction.

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