Dispatcher

Overview

Schedule and dispatch field technicians, manage work orders, and maintain customer communication.

Key Responsibilities

• service management
• work order management
• contract database
• report auditing
• dispatch scheduling
• customer updates

Tasks

-Update and maintain the service management system with complete notes and current status. -Update customers with schedules and material lead times. -Daily maintenance of the complete life cycle of a work order open, create, schedule, and update all work orders. -Audit and close completed work orders. -Maintain and update the contract database and administer changes to service contracts. -Audit of Daily Service Management report Service Stats and Quality report. -Maintain clear and concise communications with department managers, crew, and customers. -Prepare work orders and distribute them to field technicians. -Keep a record of service calls and work orders. -Schedule service calls and dispatch field technicians.

Requirements

• high school
• driver's license
• scheduling
• lighting
• customer service
• communication

What You Bring

-High School Diploma or General Education Degree -Valid driver’s license -Ability to read and interpret field paperwork, job quotes. -Must be able to report to facility Mon-Fri 7a-4pm -Positive customer service skills -One year experience in scheduling/dispatching -Experience in lighting and electrical a plus! -Must be able to pass drug and background screen -Ability to multitask while staying organized -Strong verbal and written communication skills

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About Facility Solutions Group

-Merged lighting and electrical divisions into a full‑service facilities powerhouse. -Operates across six divisions—Construction, Lighting, Electrical, Smart Buildings, Technology and Signs. -Provides nationwide service for clients. -Specializes in LED lighting retrofits for retail chains. -Known for installing high-visibility signage on NFL stadiums. -Completes HVAC controls in airports. -Delivers national rollouts of energy management systems for major brands and malls.

Sector Specialisms

Security Clearance

-must pass drug and background screening.