Customer Service Coordinator

Overview

Coordinate client orders, schedule jobs, support operatives, and manage relationships.

Key Responsibilities

• scheduling
• service delivery
• client relations
• work orders
• internal collaboration

Tasks

-Scheduling and coordinate reactive jobs and managing client enquiries -Supporting our field operatives to ensure smooth service delivery -Building strong, long-term relationships with a small portfolio of clients -Accepting and processing work orders with accuracy and efficiency -Build internal relationships with different departments

Requirements

• detail‑oriented
• pc skills
• construction experience
• communication
• prioritisation

What You Bring

-A sharp eye for detail and strong organisational skills -Strong PC skills and confidence in learning new systems -Proven experience in a similar role, ideally within construction or the building industry -Excellent communication and interpersonal abilities -The ability to prioritise effectively and manage competing demands

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Benefits

-Real opportunities to progress and develop within the company -TradePoint Card – 10% off at B&Q -Free onsite parking and refreshments in a sociable, supportive office -Monthly Reward & Recognition Scheme with retailer vouchers -Day off for your birthday after length of service -Medicash health plan, giving access to discounts on dental, health screening, gym memberships, retail and more -Eye care vouchers -Referral bonus scheme -25 days annual leave + bank holidays

About Nss

-Established with a focus on delivering high-quality engineering solutions. -Specializes in a range of construction services, from residential to industrial. -Has worked on diverse projects, including major infrastructure developments. -Known for its expertise in providing tailored services for complex commercial projects. -With a reputation for reliability, continues to expand its reach within the global construction market.

Sector Specialisms

Interview Process

-after applying, invited to a 15–20 minute chat‑based interview with virtual recruitment assistant hubert.ai