Account Manager

Overview

Manage day‑to‑day service delivery, financial, safety and quality performance, and stakeholder relations.

Key Responsibilities

• safety management
• compliance
• risk assessment
• m&e maintenance
• service delivery
• client reporting

Tasks

Responsible for the day-to-day management of the service delivery including the financial, safety and quality performance elements of the contract, the AM will ensure contractual commitments are met in accordance with SLAs/KPIs and other requirements detailed within the contract documentation. Setting high standards and ensuring all aspects of commercial and operational delivery are in line with legislative compliance, Equans governance, policies, and procedures. responsible for developing effective relationships and ensuring that pro-active communication is maintained continuously with all internal & external stakeholders -Provide a safe and healthy environment and working conditions for all employees in line with Equans safety standards -Comply with all Equans policies/procedures to ensure timely and effectively implementation. -Promote an open and direct management style that encourages progress and development with team members and client stakeholders -Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place. -Minimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely manner. -Ensure financial policies and processes are effectively communicated, implemented and monitored. -Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, consultation forums, correspondence and monthly and ad-hoc reporting, as appropriate. -Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and equipment, building fabric and services

Requirements

• cafm
• microsoft office
• bifm
• health safety
• contract management
• m&e qualification

What You Bring

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. -Experience of using a CAFM system -Technical background essential -Water Systems and Legionella Control – HSG274 -Previous contract management experience -A recognised industry qualification will be required, and previous experience is essential. -Member of BIFM, appropriate FM or Technical qualifications -Must have the ability to think clearly in extreme circumstances -Good experience and track record in working in Facilities Management -Experience managing services in a prestigious corporate environment -Good knowledge of building services and legislation -Working knowledge of Microsoft Office, including Word and Outlook -Health and Safety aware in all aspects of the business -H&S Qualification / M&E Qualifications -Must have a full clean drivers licence.

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Benefits

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR). On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes; Equans is looking for an Account Manger to join our team in Manchester on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. -25 days annual leave (+ public holidays) -2 corporate social responsibility days per year -Attractive Employee Referral Rewards Scheme -Cycle to work scheme -Holiday purchase scheme -Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes -24/7 Employee Assistance Program and access to mental wellbeing app -Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals. -Life Cover equivalent to 2x times annual salary -Employee discount shopping schemes on major brands and retailers -Gym membership discounts

About Equans Uk & Ireland

-It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024. -In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems. -Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables. -Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes. -A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services. -Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.

Sector Specialisms

Security Clearance

-may require a disclosure check.