The Field Service technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

• Maintains service vehicle in safe and good repair
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains truck and crane inspection logs on a daily basis
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Maintains good customer records on jobs that have been assigned
• Accurately troubleshoots and repairs CAT equipment the first time
• Transmits photos, timecards, service reports, and other information through e-mail
• Promotes Wagner Equipment Co. to customers
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Safely rigs or hooks components for lifting
• Maintains credit card receipts for accounting purposes
• Removes, repairs, and installs major components in varying configurations of equipment
• Teaches and coaches other technicians in the field

• Basic Knowledge of Microsoft Word and Outlook
• Standing, walking, talking, sitting, use of hands & hearing
• Ability to work independently with little or no direction
• Ascending or descending ladders, stairs, etc.
• Safety & Product Knowledge
• 1+ years administrative/clerical experience
• Intermediate Knowledge of DBS
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Class D Driver’s License
• 3+ years’ experience servicing heavy equipment
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• MSHA License
• 3+ years customer service experience
• Well-rounded knowledge of CAT equipment
• 75%- 100%
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• High School Diploma or GED
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Relevant CAT related courses
• 3+ years sales experience

Pay Rate: $32.00 - $57.00 per hour.

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Employee Assistance Program (EAP)
• DOT Health Card
• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
• Life and AD&D Insurance
• Tuition Reimbursement
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%