Technical Support Trainer

Overview

Provide technical support, troubleshooting, and training for fire safety and security products.

Key Responsibilities

• technical support
• certification training
• issue resolution
• quality escalation
• iso compliance
• dynamics ax

Tasks

-Provide technical support for fire safety equipment and security products. -Provide technical certification training to help customers learn how to use various fire alarm and communication products and accessories. -Help resolve technical and engineering related issues that impact sales, installation, or utilization of fire safety and security products. -Identify and help resolve product quality issues through escalation process. -Escalate issues to respective departments that cannot be addressed directly by the team. -Ensure work is performed in compliance with ISO 9001 quality standards and company procedures. -Provide troubleshooting support for installations and production. -Log incoming inquiries and their resolution via Microsoft Dynamics AX. -Respond to phone, email, and web-based inquiries on Mircom's fire protection and security products. -Simulate field problems in the technical support lab and document the results.

Requirements

• nfpa
• microsoft dynamics
• electronics
• 1‑3 years
• french
• troubleshooting

What You Bring

-Working knowledge of fire alarm codes and standards (e.g., NFPA, ULC, CSA) is an asset. -Excellent verbal and written communication skills to handle customer inquiries and deliver training. -Strong customer service orientation with the ability to manage multiple support cases and prioritize tasks effectively. -Ability to translate complex technical concepts into clear, customer-friendly language. -Familiarity with installation practices for fire alarm and security systems. -Ability to use CRM systems such as Microsoft Dynamics AX to log and track support cases. -Diploma or degree in Electronics, Electrical Engineering, Fire Protection Engineering, or a related technical field. -1–3 years of technical support or field service experience, preferably in the fire safety, security, or building systems industry. -Proficiency in using lab equipment for simulations and technical validation. -Must be Fluent in French. -Strong troubleshooting and diagnostic skills for electronic and electromechanical systems. -Self-motivated and capable of working independently or as part of a team. -Experience with fire alarm systems, communication products, or security systems is highly desirable.

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Benefits

-Company RRSP program -A great working environment -Group Insurance benefits -Competitive salary

About Mircom Group Of Companies

-Mircom evolved from 1960s apartment intercom roots into a global life-safety technology force. -Headquartered in Vaughan, Ontario, with North American manufacturing and branch offices spanning Canada, the U.S., and overseas. -Publicly known brands include Mircom, Secutron, and U.E.C., delivering fire detection, alarm, security, access control, and mass notification. -Products – from addressable fire panels to emergency lighting – have been deployed in airports, hospitals, residential towers, and institutional campuses. -Typical projects include smart fire/alarm installs at venues like the Pan Am Games Athletes' Village and Berenice International Airport. -Highly vertically integrated: maintains Canadian production, engineering, and service under Mircom Engineered Systems for turnkey solutions. -Addresses sectors including commercial, healthcare, institutional, and residential markets around the world.

Sector Specialisms