Managed Services, Customer Success

Overview

Manage partner orders, dispatch, invoicing, and customer service for managed services.

Key Responsibilities

• purchase orders
• invoice matching
• vendor management
• sap contracts
• billing disputes
• performance audits

Tasks

-Answer partner calls and e-mails concerning purchase orders and deliveries. -Dispute unauthorized or over-billed charges from partners. -Request and confirm delivery of ordered items; work with sales to keep clear communication on updates and delays. -Activate and deactivate contracts in SAP. -Prioritize and resolve escalated partner/payment issues with urgency. -Confirm delivery with vendors. -Coach/train vendors on current requirements, processes, and procedures when deficiencies are identified. -Answer customer calls and emails regarding service issues, change requests and billing disputes. -Work with customers on escalated billing disputes, etc. -Create Purchase Orders to partners for customer orders. -Create additional billings to customers based on additional services requested and invoiced by partners. -Answer partner calls and e-mails concerning invoicing and payments. -Verify and match partner invoices to Purchase Orders, process for payment. -Work with sales to keep clear communication on updates and delays . -Review partner aging reports/statements, research issues, and provide answers. -Assist in preparation and participate in regular, recurring vendor performance reviews with Regional Field Manager. -Audit/verify items on rent monthly. -Act as a point of contact and liaison for vendors in an assigned region and maintain contact with them. -Audit/verify items on rent on a monthly basis. -Work to establish supplier performance goals and drive performance improvement for suppliers. -Assist sales reps with research/corrections/updates to new and existing contracts. -Follow up on outstanding orders and status. Includes documenting status in SOR. -Contact vendors and acquire pricing for managed service items and to fulfill orders. -Create new contracts for units added to site after initial order. -Schedule pickups and confirm their occurrence with vendors. -Update existing purchase orders when change orders are requested.

Requirements

• salesforce
• erp
• e-invoice
• bachelor's
• accounts payable
• customer service

What You Bring

-Years of related experience: minimum 1 year of accounts payable (A/P), accounts receivable (A/R) and/or billing experience and data /order entry experience -Strong organizational skills along with attention to detail and ability to multi-task -Preferred Education Level: Bachelor Degree -Minimum Required Education level: High School Diploma/GED -Excellent customer service and communication skills (both verbal and written) with professional demeanor -Ability to influence a sale -Preferred Skills: Rental/broker experience, SalesForce.com, ERP System, E-Invoice Chat

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About Willscot

-Pioneered the use of modular office spaces. -Rebranded in 2024 with the tagline 'Right From the Start'. -Offers solutions such as construction site offices, temporary classrooms, event spaces, and mobile healthcare clinics. -Specializes in providing modular offices, classrooms, blast-resistant modules, and climate-controlled storage units.

Sector Specialisms