Senior Customer Quality Engineer

Overview

Drive customer quality excellence, resolve complaints, lead corrective actions.

Key Responsibilities

• escalation management
• quality coordination
• iso alignment
• customer reporting
• mentoring
• continuous improvement

Tasks

-Serve as the primary escalation point for customer complaints, particularly high-impact or safety-related issues. -Coordinate and communicate with factory quality teams to drive timely issue resolution and standardize corrective actions across plants. -Contribute to corporate quality projects, driving alignment with ISO standards and Siemens’ quality systems. -Prepare and deliver formal customer communications and legal reports, including status updates and corrective action documentation. -Mentor plant-level engineers on problem-solving, analysis tools, and quality techniques. -Support field audits, new product launches, and implementation of continuous improvement initiatives aimed at reducing nonconformance costs (NCC). -Lead cross-functional investigations and corrective actions, ensuring deep root cause analysis and sustainable solutions. -Participate in customer and leadership reviews, presenting updates on open issues and systemic improvements. -Collaborate cross-functionally to resolve urgent field problems impacting customer operations, ensuring both speed and technical depth of response.

Requirements

• advanced degree
• project management
• microsoft office
• fmea
• 7 years
• leadership

What You Bring

-Demonstrated ability to communicate effectively across all organizational levels, including senior leadership and major customers. -Proven success managing customer-facing quality issues and corrective actions. -Demonstrated leadership and mentoring capabilities in quality or cross-functional teams. -Strong presentation and technical writing abilities for customer and leadership communications. -Advanced degree in Engineering or Quality-related discipline. -Bachelor’s degree in Mechanical or Electrical Engineering, Quality or recognized STEM field. -Strong project management skills for coordinating cross-functional resolution efforts. -Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard quality tools (8D, 5-Why, FMEA, Fishbone, etc.). -Experience in industries related to Siemens (industrial/electrical manufacturing, automation, or power distribution). -Minimum 7 years of experience with the following: -Ability to perform under pressure in urgent, high-impact situations. -Strong auditing, problem-solving, and root cause analysis skills. -Must be eligible to work in the U.S. without current or future sponsorship. -Technical knowledge of electrical power systems and circuit protection products (preferred but not required).

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About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms

Visa Sponsorship

-must be eligible to work in the u.s. without current or future sponsorship.