Account Manager (PM Shift, Full-Time)

Overview

Oversee and train janitorial staff, ensure cleaning quality and address client concerns

Key Responsibilities

• timekeeping
• inventory management
• training
• shift scheduling
• safety enforcement
• customer service

Tasks

-Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly. -Respond to calls whenever needed. -Maintain cleaning supplies inventory. -Identify and communicate the need for any special project work to management. -Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries. -Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR. -Designate shift and area work assignments. -Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.). -Complete training courses as required. -Manage and train the work of the janitorial staff in the building. -Enforce all safety policies and procedures; immediately report and investigate accidents.

Requirements

• integrity
• management
• customer service
• communication
• organization
• detail

What You Bring

-High integrity and discretion required. -Minimum 2 years progressively increasing management experience in the janitorial industry required. -Strong customer service skills. -Ability to show judgment and to work independently. -Excellent verbal and written communication skills. -Strong organizational skills. -Ability to meet deadlines and make sound decisions in stressful situations. -Excellent attention to detail. -Able to multi-task.

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Benefits

-Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of CSI International, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. CSI International, Inc. also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.

About The Facilities Group

-Built as a 'house of brands', retaining acquired companies' regional identities while uniting them under a shared tech and operations platform. -Typical projects include multi-site commercial cleaning contracts and specialized maintenance in medical, industrial, and transportation facilities. -Standing out for preserving local brand legacies while scaling nationally, blending entrepreneurship with centralized efficiency.

Sector Specialisms