Collections Specialist

Overview

Manage dealer accounts, process payments, and handle collections for AR.

Key Responsibilities

• salesforce
• syspro
• rma review
• suspense orders
• account maintenance
• payment collection

Tasks

-Records information about the financial status of customers and status of collection efforts. -Maybe required to perform customer account maintenance or assist in audits as needed. -Advise and or arrange for debt repayment or establish repayment schedule with agreed structure. -Persuade customers to resolve amounts due on accounts from damaged claims or non-payable checks to return merchandise requests. -Review RMAs (returned merchandise authorizations) to ensure customer has paperwork, return has been/ being sent will call tag and credit is forthcoming. -Review suspense orders and obtain necessary approval or payment to release orders. -Communicates with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with dealer/customer. -Contact delinquent dealer accounts via phone, email, text, and place customers on credit hold or with collection agency. -Sort and file electronic correspondence; perform miscellaneous clerical duties. -Monitor assigned territory accounts (approx..400) using various software and reporting tools such as SalesForce, SysPro and numerous internet sites. -Handle all customer/ dealer needs for copies of invoices, credits, PODs & statements.

Requirements

• account reconciliation
• detail-oriented
• ar experience
• cash application
• finance
• communication

What You Bring

-Monthly account Reconciliation – ability to discuss any assigned accounts and their status with management. -Strong attention to detail – motivated self-starter. -5 to 7 years AR, cash application and collection experience. -Ability to clearly articulate to customers, colleagues’ various issues scenarios. -Flexible with ability to work under deadlines and be able to deliver accurate and completed tasks. -Understanding of basic principles of finance, accounting.

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Benefits

-Benefits include: Medical, Dental, Vision, STD, LTD, vacation and sick/personal days, 8 paid Holidays, and 401(k) with company match.

About Harmar

-Specializing in vehicle lifts, stair lifts, and ramps. -Products are designed to improve accessibility for individuals with mobility challenges. -Serves a broad range of sectors, including residential and commercial markets, with an emphasis on improving independence and quality of life. -Innovative solutions include mobility lifts for vehicles, residential accessibility products, and custom solutions tailored to individual needs. -Aims to provide high-quality, reliable products that enhance daily living for those with mobility issues. -Notable for its commitment to designing and manufacturing durable and easy-to-use mobility products, becoming a trusted name in the industry.

Sector Specialisms