Customer Support Advisor

Overview

Provide multi-channel customer support and resolve enquiries for PPG's Architectural Coatings.

Key Responsibilities

• product knowledge
• customer support
• issue resolution
• record keeping
• sales support

Tasks

-Stay up to date with product knowledge and promotional activities -Resolve customer enquiries and issues promptly and professionally -Provide exceptional support to customers via multiple channels -Maintain accurate records of customer interaction and solutions -Providing key support to sales representatives and other areas of the business

Requirements

• communication
• customer support
• it literate
• problem solving

What You Bring

-Excellent communication and interpersonal skills -Previous experience in customer support or similar role -IT Literate and ability to multi-task -Strong problem solving abilities and attention to detail

People Also Searched For

Benefits

-Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!) -Colleague assistance program for 24/7 wellbeing support and cycle to work scheme -Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centers -Generous company pension contributions -Company annual bonus scheme of up to 6% of annual salary -Excellent career progression – We develop our people with online programs and the PPG Training Academy -35 days of annual leave, including bank holidays -Colleague recognition program that recognizes and rewards our colleagues -Fantastic company-funded private healthcare plan, with options to extend coverage to family members -Competitive starting salary with yearly pay reviews

About Ppg

-A global leader in coatings and specialty materials. -A history of innovation has enabled the development of cutting-edge products for diverse industries worldwide. -Serves multiple sectors, including automotive, aerospace, industrial, and consumer goods. -Strong presence in more than 70 countries with a vast portfolio of products and services. -Provides high-performance coatings to help businesses protect and beautify their assets. -Products are used across industries ranging from automotive to marine and construction. -Research and development efforts focus on creating sustainable and durable solutions. -Expanded market position through strategic acquisitions in recent years. -Recognized as a leader in materials science and coatings technology.

Sector Specialisms