State Account Manager

Description

• Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed.
• Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
• Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
• Collaborate with the applicable recruiting teams to ensure a robust pipeline of qualified candidates for state-specific requirements.
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.
• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement.
• Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality talent placement.
• Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters.
• Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines.

Requirements

• Prior Vendor Management System (VMS) application experience
• Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Proven ability to grow accounts and manage operational delivery.
• Reside in the state of Utah and able to meet regularly on client sites.
• Strong client and partner relationship management skills and a customer-centric approach.
• 5-8 years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts.
• Bachelor's degree in Business, Marketing, or a related field.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
• Knowledge of state government structures and procurement processes is a plus.
• Hands-on experience and knowledge of contingent workforce management.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance