Dispatch Wheelchair Agent

Overview

Assist airline passengers needing wheelchair help, ensuring safe transport at SFO.

Key Responsibilities

• incident reporting
• dispatch coordination
• tsa compliance
• wheelchair assistance
• passenger assistance
• safety procedures

Tasks

-Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger -Coordinate with dispatcher for assignments (dependent on airport) -Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes -Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft -Assist passengers at baggage claim as necessary -Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights) -Interact with passengers in a positive interpersonal way -At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.

Requirements

• customer service
• 18+ age
• sida badge
• customs seal
• 10‑year history

What You Bring

-Customer Service Experience -Must be 18 years of age or older. -Must meet all requirements to receive required airport SIDA badge and customs seal, including ten-year work history if available.

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Benefits

-In-terminal plane transfers, originating passengers, or destination-arriving passengers

About Abm Industries

-Evolved into a global facility-services powerhouse. -Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services. -Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate. -Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities. -A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021. -Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.

Sector Specialisms