Manager (Technology Solutions)

Overview

Manage technology solutions, focusing on field service management, support, and project delivery.

Key Responsibilities

• system integration
• ticket management
• system monitoring
• feature testing
• project planning
• business liaison

Tasks

-Create training programs and post-go-live support. Remain business point of contact through to resolution. -Maintain documentation of issues and resolutions for analytics. -Manage project budgets, track expenses, and ensure cost-effective delivery. -Lead cross-functional teams including consultants, developers, and support staff. -Facilitate communications and manage expectations across all stakeholders. -Research and identify issues that may impact timelines, scope, or quality. -Travel as needed for presentations, training, team meetings, etc. -Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems. -Main business liaison for end-users as it pertains to WTI/C technology solutions. -Monitor and follow-up on escalated issues. -If/When applicable, ensure proper syncing between mobile and backend systems. -Support testing of new features, patches, and integrations in partnership with Corporate IT. -Manage contract administration process including change orders and NDAs. -Ensure deliverables meet quality standards and business requirements. -Log, track, and resolve support tickets from Service Now or other communication methods. -Provide outstanding customer service to both internal and external customers and stakeholders. -Develop change management strategies to support user adoption. -Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution -Monitor system health, performance, and connectivity in partnership with corporate IT. -Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT. -If required, identify, implement and train on any required workarounds until issues are resolved. -Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners. -Assist end users with mobile app setup, usage, and troubleshooting. -Define project scope, goals, and deliverables aligned with business objectives. -Provide regular status updates to leadership. -Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. -Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. -Maintain comprehensive project and system documentation, including lessons learned. -Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. -Formulate and improve upon best practices in support of organizational goals. -Help communicate and validate bug fixes prior to system updates before deployment. -Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. -Issue/ Error log management. -Create user guides, videos, FAQs, and training materials. -Assign tasks, monitor progress, and ensure timely delivery. -Participate in or lead team meetings, presentations, focus groups, committees, etc. -Optimize resource utilization across project phases. -Conduct all end-user training to new and existing end users. -Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. -Continually explore ways to engage with the business and build new relationships. -Act as the primary liaison between business units, IT, and external vendors.

Requirements

• high school
• business ops
• diagnostics
• mobile apps
• scheduling
• integrations

What You Bring

-Degree Level High School Graduate -Understand and translate Tremco CPG and WTI/C business operations initiatives -First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync.

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Benefits

-Job Shift Day -Job Schedule Full time

About Nudura Insulated Concrete Forms

-Founded with the vision of providing innovative building solutions that prioritize sustainability and efficiency. -Pioneers in the insulated concrete form (ICF) industry, offering products designed to enhance energy efficiency and structural strength. -With a growing global presence, Nudura has transformed residential and commercial construction with high-performance ICF systems. -Specializes in energy-efficient construction, reducing energy consumption and environmental impact in buildings. -Projects include everything from single-family homes to large commercial and institutional buildings, all benefiting from advanced ICF technology. -Known for its seamless integration of ease-of-use with high-quality, long-lasting performance in all weather conditions. -Distinct for offering one of the industry’s most versatile ICF systems that allow for custom designs while maintaining high thermal insulation and strength. -Innovative solutions have earned Nudura a reputation for delivering buildings that stand the test of time—both structurally and economically.

Sector Specialisms