Information Technology Support Technician

Overview

Provide 1st/2nd line IT support, hardware/software setup, and ticket management.

Key Responsibilities

• user support
• ticket management
• hardware repair
• system installation
• license management
• preventative maintenance

Tasks

Acts as key point of contact for all IT matters for the Group Supporting all users with IT issues Managing stocks of equipment, consumables, and other supplies Managing the IT support ticketing system Repairing equipment and replacing parts Analysing call logs to spot trends and underlying issues Reporting to our IT Manager, the IT Support Technician will be responsible for supporting the operation with new starter set up, 1st and 2nd line support via our ticketing system and any office or departmental moves. Keep abreast of current trends, developments and issues in information and communication technology, and identify implications or opportunities. Installing and configuring computer hardware, software, systems, networks, printers, etc. Attending weekly meetings with the IT Manager to determine priorities and requirements Investigating, diagnosing, and solving computer software and hardware faults Maintaining records of software licences Responding to breakdowns and user issues Build effective relationships with all stakeholder groups in the organisation. Ensure that all preventative maintenance on equipment is carried out both efficiently and safely.

Requirements

• networking
• ticketing
• security
• troubleshooting
• ict qualification
• 2+ years

What You Bring

Be capable of working under pressure with the ability to meet deadlines. Demonstrate a strong aptitude for multi-tasking. Experience in operating a support ticketing system. Positive and flexible approach Strong troubleshooting/problem-solving skills Experience with computer and network security Good communication skills, both written and verbal. 2 years’ experience in a similar role. Proficient in networking configuration, diagnostics, and maintenance. Must have ICT system support or equivalent qualification. Strong Teamwork abilities.

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About Tli Group

-With a rich history of delivering complex projects, TLI specializes in energy, transport, and utilities sectors. -The company works on both large-scale national projects and specialized local infrastructure developments. -Notable projects include the construction and maintenance of high-voltage power lines, transportation networks, and utility infrastructure. -TLI is committed to providing innovative solutions across all project phases, from design to construction and maintenance. -The company's expertise spans sectors such as water resources, energy, transport, and utilities. -TLI Group is recognized for its ability to deliver projects safely, efficiently, and on time, with a strong focus on quality.

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