Multi- Family Property Manager

Overview

Oversee multifamily property operations, finances, leasing, and staff to achieve NOI goals.

Key Responsibilities

• budgeting
• cash flow
• lease management
• financial reporting
• vendor management
• compliance

Tasks

Under the direction of the Regional Real Estate Manager, the Real Estate Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Real Estate Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated. -Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed -Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent -Train, coach, and mentor team members, working with the training department as well as providing on-going feedback -Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans -Create annual operating budget and business plan with Accounting team and Regional Real Estate Director -Review resident retention programs to meet residents needs and improve retention -Recruit and select team members by understanding and adhering to AION’s selection process policies and procedures -Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekend -Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication -Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards -Ensure all residents are on a NAA lease -Monitor daily move-in/move-out property status reports -Generate employee schedules in e-time and audit missed punches -Provide ongoing feedback to team members -Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results -Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions -Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees -Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment -Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing -Oversee all financial performance of the property and work towards achieving budgeted NOI -Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline -Review financial statements in a timely fashion, working closely with the property accounting team members -Supervise safety and risk management functions including coordinating monthly safety meetings -Evaluate and make recommendations for rental pricing -Complete a daily inspection of the property and market-ready units -Maintain on-going, in-depth knowledge of associated market -Provide recommendations for compensation adjustments, promotions, and terminations -Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met -Develop cost saving strategies in an effort to reduce budgeted expenses -Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared -Recommend and oversee all capital improvements, deferred maintenance and upgrade programs -Provide excellent customer service and display courteous and professional attitude toward all customers -Prepare variance report on a monthly basis

Requirements

• 5+ years
• bachelor's
• microsoft office
• realpage
• real estate
• supervisory

What You Bring

-Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher. -At least 5-6 years property management experience -Excellent English communication skills, both verbal and written -High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred -Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management -Strong computer skills, especially in the Microsoft Office Suite, experience in Real Page preferred -Valid driver’s license -In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire -Must be able to walk apartments and grounds, including steps and climbing stairs -One-year supervisory experience -Must be available to work weekends and holidays if required -Occasionally requires lifting 20 pounds or less

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About Aion Management

-AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management. -Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties. -The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations. -Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies. -Key projects include workforce housing ventures across multiple regions. -They recently launched Amenify’s resident services app, enhancing the resident experience. -Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction. -Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.

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