Customer Service Manager

Overview

Lead a customer service team to exceed expectations and resolve issues.

Key Responsibilities

• stakeholder collaboration
• escalation management
• customer support
• team leadership
• performance management
• training development

Tasks

-Collaborate with both internal and external stakeholders to achieve seamless operations. -Handle and resolve escalated customer issues promptly and effectively, prioritizing efficient and timely solutions. -Guide your team with a strong focus on consistently meeting and surpassing customer expectations. -Identify and manage your team’s performance, training, and development needs to ensure they are set up for success in their roles.

Requirements

• team leader
• customer service
• communication
• inclusion
• leadership
• problem solving

What You Bring

-Proven experience in a customer service team leader or manager role in a contact centre, call centre or similar environment -Excellent communication abilities, both written and verbal. -Strong Inclusion and diversity commitment to our team members including Gender affirmation leave (10 days), LGBTQ+ Rainbow Tick accreditation. -Proven ability to lead a team and positively influence achievement of customer service targets/KPI’s -Results-driven with exceptional problem-solving and negotiation skills.

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Benefits

-A Perkbox account – giving you 24/7 access to thousands of perks, benefits, discounts, wellbeing tools and loads more! -Amazing career development, training and progression opportunities. -Parental Leave: primary carers receive full base pay for 26 weeks or receive 50% of full pay over 52 weeks. Secondary carers receive 4 weeks of full pay -New Parent Leave: 5 additional leave days for primary and secondary carers during their first year back at work

About stramit

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