Senior Operations Officer

Overview

Support fleet operations, payroll, driver experience and KPI tracking.

Key Responsibilities

• payroll processing
• rfid systems
• dashboard automation
• kpi tracking
• report generation
• process improvement

Tasks

-Manage accurate and timely processing of driver salaries, incentives, deductions, and penalties. -Support digital transformation initiatives including the RFID systems, and dashboard automation. -Handle driver queries, grievances, and escalations, ensuring swift and fair resolution to enhance satisfaction. -Train and guide new operations staff or driver-care executives on salary processing and SOP adherence. -Collaborate with Finance and Fleet teams to validate payroll inputs, damages, and incentive approvals. -Support the Operations Manager in executing operational strategies to achieve utilization, revenue, and performance KPIs. -Track key KPIs such as earnings per taxi (EPT), attendance, and shift utilization to drive performance visibility. -Prepare periodic operational and payroll reports for management review and leadership dashboards. -Identify recurring process gaps and suggest improvements to increase accuracy and efficiency.

Requirements

• excel
• erp
• payroll
• bachelor
• operations
• collaboration

What You Bring

This role is ideal for someone who enjoys working at the intersection of data, people, and process — ensuring every journey runs efficiently while maintaining compliance with company and regulatory standards. -Prior exposure to the transport or taxi industry preferred. -Strong Excel and data-handling skills, with experience in payroll or ERP systems being an advantage. -Bachelor’s degree in Business Administration, Operations, or related discipline. -3–6 years of experience in operations, payroll, or fleet management. -Ability to work collaboratively across teams while managing high-volume driver interactions (~500+ drivers). -Excellent interpersonal, analytical, and conflict-resolution abilities. -A keen eye for detail, problem-solving mindset, and strong sense of accountability.

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About Al Ghurair

-With a presence across multiple sectors, the company has developed a solid reputation in construction, real estate, and manufacturing. -Al Ghurair is a leader in various industries, including food processing, retail, and energy, shaping the economic landscape in the region. -The company's construction arm has worked on iconic projects like Dubai's Burj Khalifa and large-scale infrastructure developments. -Al Ghurair's manufacturing capabilities include state-of-the-art facilities in cement, aluminum, and packaging. -The company has a strong history in the food industry, operating one of the largest flour mills in the Middle East. -Its retail division includes renowned brands, offering everything from consumer goods to luxury products. -Al Ghurair has also made significant strides in renewable energy, investing in solar and sustainable energy projects. -With a commitment to growth, innovation, and excellence, Al Ghurair continues to evolve, expanding its portfolio and footprint across the globe.

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