Systems & Workflow Automation Specialist

Description

Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.

About the Role:The IT Support Specialist will ensure a seamless technology experience within our physical office environment. This role covers a broad spectrum of responsibilities, from managing hardware and maintaining the podcast room equipment to integrating software tools and assisting with day-to-day IT needs.

Document procedures and maintain knowledge bases for internal stakeholders.

Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.

Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.

Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.

Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.

Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.

Implement and manage AI-driven tools (e.g., Avoma, Fireflies.ai) and integrate systems using platforms like Make.com, Zapier, and GoHighLevel.

Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.

Set up, configure, and maintain desktops, laptops, network devices, and peripherals.

Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.

Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).

Work closely with the offshore IT team to ensure standardized processes and system alignment.

Participate in agile sprints and project task management to deliver IT initiatives on time.

Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.

• Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.
• Document procedures and maintain knowledge bases for internal stakeholders.
• Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.
• Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.
• Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.
• Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.
• Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.
• Implement and manage AI-driven tools (e.g., Avoma, Fireflies.ai) and integrate systems using platforms like Make.com, Zapier, and GoHighLevel.
• Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
• Set up, configure, and maintain desktops, laptops, network devices, and peripherals.
• Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
• Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).
• Work closely with the offshore IT team to ensure standardized processes and system alignment.
• Participate in agile sprints and project task management to deliver IT initiatives on time.
• Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.

Requirements

Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.

Basic web development skills (HTML/CSS/JS) considered a plus.

Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).

Strong communication, problem-solving, and organizational skills.

Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.

2+ years of relevant IT experience.

Experience with CRM platforms (e.g., Zoho) and telephony systems.

• Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
• Basic web development skills (HTML/CSS/JS) considered a plus.
• Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
• Strong communication, problem-solving, and organizational skills.
• Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.
• 2+ years of relevant IT experience.
• Experience with CRM platforms (e.g., Zoho) and telephony systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance