OTISLINE Customer Service Rep - Split Shift

Overview

Customer service rep handling elevator service requests via phone and Salesforce

Key Responsibilities

• elevator programming
• continuous improvement
• dispatching
• escalation
• salesforce
• request processing

Tasks

-Work on other tasks as necessary such as elevator phone programming and continuous improvement activities. -Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate. -Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.

Requirements

• high school
• typing
• computer
• bilingual
• customer service
• shift work

What You Bring

-High school diploma -Candidate must possess the ability to type at least 25 wpm with accuracy. -Candidate must demonstrate a strong familiarity with computers and basic application familiarity. -Ability to adhere to Otis’ absolutes of safety, ethics, and quality. -Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures is a requirement. -Must have a dedicated workspace and high-speed internet -French/English language required -Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring). -Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays. -Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers. -Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off. -Regular attendance, including the ability to start assigned shift on-time, is mandatory.

People Also Searched For

Benefits

-Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms