HVAC Technical Consultant

Overview

Provides technical support and troubleshooting for HVAC/R systems to dealers and field staff.

Key Responsibilities

• issue diagnosis
• troubleshooting
• installation
• documentation
• process improvement
• technical assistance

Tasks

-Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution. -Identifies and helps implement process improvements. -Guides caller to the appropriate field personnel if first-hand attention is required. -Provides troubleshooting and installation assistance of HVAC/R equipment. -Documents call information into the call-tracking database in the event additional follow-up is required. -Provides technical documentation to Contractors, Engineers, and other personnel. -Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.

Requirements

• hvac/r
• furnace
• sap
• microsoft office
• high school
• customer service

What You Bring

-Proficient in Microsoft Office Suite. Experience with SAP preferred. -Excellent verbal and written communication skills. -High school diploma or equivalent experience required. -Strong knowledge and experience in the installation and service of HVAC/R equipment. -Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. -Furnace experience is a strong must. -Strong customer service skills. Strong analytical and troubleshooting skills. -Ability to handle and prioritize multiple technical requests. -At least 2 years related technical consulting experience.

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Benefits

-100% on-site

About Lennox

-Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems. -It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems. -Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers. -Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.

Sector Specialisms