Production Manager

Overview

Oversee installation crews, quality control, hiring, and customer experience for windows.

Key Responsibilities

• complaint resolution
• quality control
• performance monitoring
• staff management
• process improvement
• client communication

Tasks

-Assist with and handle customer complaint resolutions -Have consistent and prompt communication with crews and customers to ensure a positive experience and proper execution of contracts -Maintain quality control program from product ordering, receiving, delivery, and installation -Monitor daily performance of all installation and production employees and subcontractor crews -Perform general hiring and terminations of all Installers, sub-contractors, and production related employees -Consistently review strategies to improve overall efficiency

Requirements

• remodeling
• project management
• conflict resolution
• driver license
• communication

What You Bring

-5+ years of Residential Remodeling experience, specifically with replacement windows -2+ years of Project Management experience -Experience resolving conflict -Must have a valid driver’s license and good driving record -Strong communication & customer service skills

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Benefits

-Competitive salary of $70k - $85k per year -Consistent schedules and professional growth opportunities -Monthly performance bonus opportunities

About Mad City Windows & Baths

-Founded with a commitment to providing high-quality windows, baths, and roofing solutions. -Offers a wide range of home improvement services, focusing on energy-efficient installations. -Specializes in custom window and bath installations that enhance both functionality and aesthetics. -Serves both residential and commercial sectors, ensuring a diverse portfolio of successful projects. -Known for professional customer service, ensuring satisfaction from initial consultation to final installation. -Has completed numerous large-scale renovations and remodels, especially in the Midwest region. -Dedicated to using premium materials that provide durability and long-lasting value to clients. -Pioneers in energy-efficient home solutions, offering green alternatives that reduce utility costs. -A standout in providing personalized solutions for each home or business, no matter the size.

Sector Specialisms