The Handover Manager is responsible for overseeing the smooth transition of properties from the developer to clients, ensuring that all aspects of the handover process, including client communication, documentation, and project registration, are handled efficiently. The Handover Manager will also focus on building and maintaining strong relationships with clients, addressing their concerns, and ensuring their satisfaction during the handover process. This role requires strong organizational, interpersonal, and project management skills to ensure compliance with regulatory requirements and smooth operations during handovers.

• Work closely with sales, finance, and legal teams to ensure that all financial and legal aspects of the handover are completed prior to property transfer.
• Document all client interactions, issues, and resolutions in the company’s CRM system to ensure transparency and accuracy of records.
• Review and ensure that all necessary documentation (such as the Sales Purchase Agreement, final payment confirmation, property inspection reports, and other legal paperwork) is completed prior to handover.
• Manage scheduling and coordination of handover appointments with clients, addressing any issues or concerns that may arise during the process.
• Liaise with Dubai Land Department, Oqood, and other government entities to facilitate the registration of projects, cancellations, and transfers of units.
• Resolve any issues or challenges related to project registration, working closely with legal and compliance teams to ensure successful registrations.
• Prepare regular reports on handover and project registration progress, including key metrics such as handover completion rates, client satisfaction, and pending registrations.
• Manage post-handover client queries and issues, ensuring timely and satisfactory resolutions.
• Maintain accurate records of all handover and project registration activities, ensuring compliance with company policies and audit requirements.
• Approve agencies agreements after reviewing necessary documents, follow existing SOPs.
• Ensure all properties are inspected, approved, and ready for handover by working closely with the construction and quality control teams.
• Oversee and manage the entire handover process of properties to clients, ensuring that all necessary documents and processes are completed in a timely and accurate manner.
• Support modifying current agency agreement templates when required.
• Ensure that any issues related to handover and registration are escalated to senior management or legal teams as necessary for resolution.
• Monitor team performance, setting clear goals and objectives to ensure high standards of client service and operational efficiency.
• Provide monthly handover and registration updates to senior management, highlighting any challenges or delays.
• Provide regular updates to clients on the progress of their property handover and any associated timelines or delays.
• Maintain an updated database of registered projects and units, ensuring compliance with local laws and company policies.
• Liaise with internal departments such as sales, legal, finance, and operations to ensure a seamless handover experience for clients.
• Stay updated on changes in real estate regulations and ensure the company’s handover and registration processes are in line with any legal updates.
• Act as the primary point of contact for clients during the handover phase, addressing any concerns, questions, or issues they may have.
• Provide guidance and support to the team in resolving complex handover or registration issues.
• Coordinate with the customer service and after-sales teams to ensure that all client queries are addressed, and any post-handover service requests are handled efficiently.
• Oversee agencies registration & ensuring that all necessary documents and processes are completed in a timely and accurate manner
• Build and maintain strong relationships with clients throughout the handover process to ensure a positive experience and high levels of satisfaction.
• Manage and lead a team of handover coordinators, ensuring that they are well-trained and equipped to handle client interactions and the handover process.
• Handle all client-related documentation required for project registration, such as ownership certificates and title deeds.
• Ensure that the handover process aligns with the company’s customer service standards, aiming for a smooth transition from property development to ownership.
• Oversee the registration of new projects with local authorities, ensuring that all regulatory requirements are met.

Note: Prior experience working with a developer is a must.

• Strong analytical and problem-solving skills to handle complex client issues and registration challenges.
• Bachelor’s degree in business administration, Real Estate, or a related field.
• 5+ years of experience in handover management with a real estate developer is mandatory; government relations and project registration experience is a plus.
• Strong Microsoft Office skills (Excel, Word, PowerPoint).
• Communication Skills: Excellent verbal and written communication skills in English (Arabic or Mandarin is a plus), with the ability to interact professionally with clients, government authorities, and internal teams.
• In-depth understanding of UAE property laws, project registration processes, and real estate regulations (including Dubai Land Department, Oqood, RERA).
• Proficiency in using CRM systems and property management software.
• High level of accuracy in managing documents, client communications, and registration requirements.