Control Center Manager

Overview

Oversee SSA control center staff, operations, scheduling, audits, and security services.

Key Responsibilities

• security audits
• manual updates
• shift scheduling
• staff coordination
• training coordination
• operations oversight

Tasks

-Ensuring successful and satisfactory delivery of security services; -Ensure information is passed on to the CCS and other contractor personnel; -Provide operational and contractual oversight of control center personnel and control center operations; -Update the Control Center Operations Manual when notified of changes from the Government COR or Task Manager; -Conduct audits of security system reports to ensure compliance with requirements; -Conduct random inspections and prepare audit and inspection reports; -CCS and Control Center Operators scheduling of multiple posts and shifts; -Participate in required training and exercises; -Collaborate with the Control Center Supervisors (CCSes) to update and maintain the Control Center Operations Manual, including SOPs; -Execute the Staffing Plan and coordinate vacancy fills; -Communicate with the Government Watch Officer, COR and Task Manager (TM); -Provide training coordination of the contractor's Designated Trainers and participation by contractor staff. Coordinate contractor personnel testing with the Government COR.

Requirements

• apco cert
• surveillance
• control center
• supervisory
• driver's license
• high school

What You Bring

-Valid U.S driver's license -Have either a high school diploma or General Equivalency Diploma; -Possess organizational, personnel management, conflict resolution, and customer service skills and/or experience -Fluently speak, comprehend, read, and write the English language -Have the ability to obtain a Public Safety Telecommunicator certification through the Association of Public-Safety Communications Officials (APCO) and then maintain all re-certification requirements. APCO Public Safety Telecommunicator certification is preferred; -A United States citizen; -Have the ability to successfully pass the screening for illegal drugs; -Have technical knowledge of surveillance systems, intrusion detection systems operation and application and be knowledgeable of digital and internet protocol (IP) video systems, as well as how they are used; -Experience using information systems that schedule personnel for coverage of posts/gates/work stations and shifts -Available to begin work on or before 8 August 2025 -Have a minimum of two years of experience working in a control center type environment within the past five years; -Minimum of three (3) years of supervisory experience in control center supervision which includes scheduling of staff and oversight of a variety of security-related duties including intrusion detection system monitoring, notification, surveillance system monitoring; -Knowledge and experience providing quality customer service to Government employees, contractors, and/or visitors.

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Benefits

-National Security Programs

About Gtangible Corporation

-Founded in 2009, began as a veteran-led firm combining military insight with agile support services. -Registered as a service-disabled veteran-owned small business with Delaware incorporation and CAGE code for government contracting. -Delivers national security programs, administrative/program management, and mission/warfighter support across CONUS and OCONUS. -Over the past decade, secured multi-million-dollar contracts. -Typical projects include information assurance, network defense, logistics, training development, and theater security cooperation. -Expanded into international program support and energy-focused organizational development. -Maintains small-business agility with big-agency impact.

Sector Specialisms

Security Clearance

-pass illegal drug screening -obtain naci / ssa suitability determination (security clearance)