Customer Engagement Manager

Overview

Manage customer relationships and deliver engagement programs for education and energy sectors.

Key Responsibilities

• customer training
• scope development
• budget management
• partner management
• report maintenance
• program tracking

Tasks

-Provide customer with communication platforms they request. -Be the trainer for customer workshops during delivery portions of the program. -Occasionally move about inside the office to access file cabinets, office machinery, etc. -Self-Management - manage deadlines, budgets, prioritized projects, and resource constraints with minimal daily feedback from your supervisor. -Develop the scope of work and cost for the customer program. -Watch and vet trends in our various markets for growth of the program. -Manage different regional partners for local programs. -Remain in regular contact with the different accounts for the duration of the contract. -Simultaneously track multiple customer engagement customers through deadlines, meetings, training timelines, and other activities. -Support the development of customer engagement programs with our customers, internal sales, operations and EMG staff to fulfill the requests. -Keep track of deadlines, training timelines, numerous accounts and specifics for each account. -Maintain reports for all project impacts, pictures and stories. -Manage the customer relationships. -Work in various markets; K12, Community Colleges, Universities, Cities, Special Districts, Airports, Waste Water Treatment Facilities and Municipal Facilities. -Delivery of educational materials and community engagement activities to K12, Community Colleges, Universities, Cities, Special Districts, Airports, Waste Water Treatment Facilities and Municipal Facilities. -Maintain the customer engagement budget for the customer program.

Requirements

• bachelor's
• 5-7 years
• k12 standards
• community engagement
• strategic thinking
• emotional intelligence

What You Bring

-Ability to handle multiple assignments on a timely basis with a high degree of accuracy. -Must have experience in existing K12 state standards, Common Core and Next Generation State Standards or have relevant expertise in community engagement programming or have executed workforce development programming. -Working knowledge of conservation practices and trending environmental and human behavioral impact calculations. -Emotional Intelligence - part of customer engagement is to determine, through conversations, the pain points that OPTERRA can support with the project. Utilizing high gain questions, empathy and the ability to quickly gain trust with customers is a must. -Strategic Thinking to develop and deliver complex programs to complex customers in a multitude of markets. -Minimum 5- 7 years of experience in energy, education, environmental, community engagement or workforce development programming -Ability to get from office to off site customer meetings and events with materials. -Bachelor’s Degree, preferably in education or environmental fields -Must have created lessons and/or led successful community engagement activities. Lessons and educational materials must have been tied to standards or relevant key performance indicators using an existing educational model; understanding by design, Stanford design model, 5 E or other relevant educational models. -Self-Awareness - as customer engagement is building customer centric programs that meet the needs of the customer, the employee must remain objective while listening and developing the customer centric program. -Ability to Travel up to 50% of the time. -Ability to use personal computer, calculator, etc. -Ability to meet highest attendance requirements. -Ability to communicate effectively, both written and verbally. -For this position, you must have evidence of right to work in the U.S. There is no employer sponsorship of U.S. residency or work authorization with this role.

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About Ls Power

-Pioneered competitive transmission with landmark projects like Desert Link, One Nevada, and Silver Run. -Built a diverse generation portfolio from solar, wind, hydro, to fast-start natural gas plants via Lightning Power. -Blends traditional generation with cutting-edge platforms like CPower, EVgo, and waste-to-energy ventures. -Develops nationwide transmission to drive renewable energy integration, with multiple ISO-awarded projects connecting renewables to cities.

Sector Specialisms

Visa Sponsorship

-no employer sponsorship for u.s. residency or work authorization.