IT Support Officer

Overview

Provide IT support, troubleshooting, and user assistance for office and site staff.

Key Responsibilities

• asset register
• user onboarding
• it projects
• user documentation
• ticket resolution
• hardware setup

Tasks

-Maintaining accurate records of company-owned IT assets in the asset register -Managing user onboarding and offboarding processes, including account setup and hardware provisioning -Supporting the delivery of small-scale IT projects, including system upgrades and rollouts -Developing and maintaining user-facing documentation including guides, FAQs, and troubleshooting procedures -Ensuring high levels of user satisfaction through prompt and effective resolution of IT support tickets -Troubleshooting and resolving technical issues in a timely and efficient manner -Setting up and configuring new hardware such as desktops, laptops, and peripheral devices for office and site environments -Assisting users in understanding and effectively utilising ICT tools and systems to support operational productivity

Requirements

• windows
• microsoft 365
• active directory
• itsm
• certificate iii
• problem solving

What You Bring

-Confidence working with Windows and Microsoft 365 tools -Active Directory, MDM, ITSM toolsets, iOS, Android is an advantage -Certificate III or equivalent in Information Technology is desirable -Excellent attention to detail and time management -A proactive, “can do” attitude with strong problem-solving skills -Experience in a service desk environment -Hold a current Driver’s License

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Benefits

-CBD corporate office location, walking distance from Perth public transport links -Free on-site gym membership including pool, sauna, and steam room -Employee Benefits Program, enjoy discounts for travel, accommodation, retail, entertainment, health and wellbeing -Career development. We are passionate about giving you opportunities to grow personally and professionally -Competitive remuneration with a fortnightly pay cycle -Strong organisational culture with team events and company social club -Modern offices with kitchen and end of trip facilities including secure bike racks and showers

About Linkforce

-It evolved from a single utility operator into an integrated service provider across mining, industrial, telecommunications and energy sectors. -Linkforce maintains a fleet of modern vehicles, advanced plant equipment, and operates from numerous strategically located workshops. -Core capabilities include shutdown maintenance, mechanical fitting, electrical, fabrication, access solutions and precision construction. -Has delivered high‑impact projects like crusher upgrades, truss replacements and rockbreaker enhancements for major mining clients. -Its fully integrated delivery model optimises productivity through disciplined engineering and project execution. -Regional commitment is strong: teams live where they work, with deep roots in communities like Port Hedland, Karratha and Kalgoorlie. -Although privately owned, Linkforce sustains growth through technical excellence and consistently winning blue‑chip contracts. -Typical assignments include heavy‑industry shutdowns, brownfield and greenfield projects across remote and urban Australia.

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