Resident Service Coordinator - The Artisan

Overview

Assist residents, handle services, coordinate activities, and ensure property upkeep.

Key Responsibilities

• resident coordination
• safety inspection
• work orders
• maintenance reporting
• rental management
• issue resolution

Tasks

-Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. -Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. -Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed. -Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. -Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. -Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.

Requirements

• flexible
• lifting
• travel
• physical
• outdoor
• standing

What You Bring

-Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays. -Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. -Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. -Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. -Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

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Benefits

-401(k) with Company Match up to 6% of pay after 6 months of service. -Employee Assistance Program. -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. -Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. -Charitable giving program and benefits.

About Greystar

-Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction. -Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator. -With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.

Sector Specialisms

Security Clearance

-applicants with arrest and conviction records will be considered for employment.