Service Manager (Multi-Family, Raleigh)

Overview

Oversee maintenance, staff, and asset preservation for a luxury multi‑family community.

Key Responsibilities

• inventory control
• staff supervision
• preventive maintenance
• service tracking
• vendor management
• compliance monitoring

Tasks

-Monitors inventories of parts, supplies, and materials and places orders ensuring that inventories meet prescribed levels. Ensures that parts, materials and supplies are properly stored, and that the shop is maintained in a safe and orderly condition. -Interviews, selects, recommends hires, trains, and supervises maintenance department staff. -Completes all mechanical walks on new construction properties. -Supports the property manager in meeting property budget and in being proactive in expense control. -Observes property grounds and facilities and resolves safety hazards, property damage, or unsightly conditions. Reports unusual or serious problems to management. -Provides leadership and/or assists leasing and management staff as necessary in emergency situations. -Leads and manages the on-site maintenance staff and participates in the diagnosis of problems and repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural and appliances. Arranges for the movement and installation of equipment and furnishings within offices and common or amenity areas -Monitors move-in and move-out inspections; orients new residents to the operation of units in apartments and responds to questions as requested. -Works with and develops relationships with third-party vendors as necessary on projects that cannot be handled by the on-site maintenance staff. -Keeps abreast of new city and state governmental regulations and restrictions concerning maintenance procedures and/or health, safety and environment. -Provides operational training and technical direction and assists staff in the investigation and resolution of problems. Assigns and checks work. -Establishes maintenance and preventive maintenance schedules and routines in keeping with overall company policy. -Prepares any range of periodic or special reports and data relating to maintenance activities and statistics. -Tracks and determines the status of service requests in computer systems and closes records for completed orders. Investigates and resolves issues where service orders are past due in computer system. -Ensures that maintenance-related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire life and safety, compactor, and pool logs. Ensures that records meet requirements. Checks warranty information and ensures that repairs performed meet with warranty requirements. Contacts vendors as required to resolve outstanding issues. -Ensures the physical aspects of the property meet the company's established standards and any applicable laws.

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About Kane Realty Corporation

-Rooted in Raleigh, the firm crafts entire communities—residential, office, retail, hospitality, and entertainment—all woven into engaging live-work-play environments. -Its portfolio spans high-rising apartment towers, Class A office buildings, hotels, and neighborhood retail centers across multi-phase projects. -They operate fully integrated development, construction management, leasing, and property management services under one roof. -Their work revitalizes downtown cores and suburban nodes through award-winning infill mixed-use districts. -They often act as long-term owners, leasing and managing assets they develop, making them stewards of their places’ ongoing life. -They balance local roots with scale—deploying full services but focusing exclusively on Raleigh-Durham. -They’ve pioneered placemaking events and amenities—like markets and cultural programming—to activate spaces beyond bricks and mortar.

Sector Specialisms