Crew Dispatcher (Extra Board)

Overview

Dispatches train and engine crews for MBTA commuter rail, ensuring staffing needs are met.

Key Responsibilities

• crew dispatch
• safety training
• safety compliance
• crew availability
• record keeping
• shift work

Tasks

-Make approximately 75-150 phone calls a day to dispatch crews across the network. -Attend and participate in all assigned training, specifically safety and security related. -Comply with all related safety rules and procedures and report all hazards as required. -Follow FRA regulations to properly identify crew availability. -Maintain records related to the use of crews on software and paper. -Work in a 24/7/365 environment. The shifts will vary between mornings, evenings, and overnights and will differ each day.

Requirements

• interpersonal
• communication
• high school
• microsoft office
• dispatching
• multitasking

What You Bring

-Must have the ability to establish and maintain effective working relationships with supervisors, co-workers and vendors. -Must have strong interpersonal skills. -Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff. -Experience working in a unionized environment. -Must have high school diploma or equivalent. -Must possess strong oral and written communication skills. -Must have intermediate skills in Microsoft Office, specifically Excel and Word. -Must have 5 years’ successful work history in a professional environment. Strongly prefer at least 1-3 years of dispatching experience. -Ability to prioritize and multi-task in a high-pressure office setting. -Satisfactory prior work history.

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Benefits

-Pet, Home, Auto insurance -Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families. -Education Assistance -Dental & Vision Plan -Company Sponsored Life & Accidental Death and Dismemberment Benefits -Transit and Parking Reimbursement Benefits -Generous Medical & Rx plan -Voluntary Benefits Plan options including -Supplemental health plans for accidents, critical illness, hospital stays -Employee Assistance Program -Short- & Long-term Disability Benefits -Fidelity 401K Program -Flexible Spending Accounts

About Keolis Commuter Services

-operates as a leading provider of public transportation solutions, focusing on the North American market. -specializes in delivering safe, efficient, and customer-centric rail and bus services. -manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston. -has decades of experience, becoming a trusted partner for municipalities offering urban to regional services. -focuses on innovative technology to ensure services are reliable and future-ready. -has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions. -emphasizes collaboration with local authorities to meet the evolving needs of commuters.

Sector Specialisms

Security Clearance

-pass pre‑employment drug and alcohol screening. -receive a favorable background check. -pass a physical examination.