Account Manager

Overview

Oversee janitorial staff, ensure service quality, handle client issues, and manage operations.

Key Responsibilities

• training
• onboarding
• timekeeping
• inventory
• safety
• customer service

Tasks

-Complete training courses as required. -Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.) -Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly. -Respond to calls whenever needed. -Identify and communicate the need for any special project work to management -Manage and train the work of the janitorial staff in the building. -Designate shift and area work assignments. -Maintain cleaning supplies inventory. -Enforce all safety policies and procedures; immediately report and investigate accidents. -Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries. -Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.

Requirements

• ms office
• organization
• multi-tasking
• communication
• management
• customer service

What You Bring

-Strong organizational skills -Able to multi-task -Experience with MS Office (Word, Excel, Outlook) preferred -Excellent verbal and written communication skills -High integrity and discretion required -Excellent attention to detail -Ability to meet deadlines and make sound decisions in stressful situations. -Strong customer service skills -Ability to show judgment and to work independently. -Minimum 2 years progressively increasing management experience in the janitorial industry required.

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About Gdi Integrated Facility Services

-Provides end-to-end facility operations support. -Services include janitorial, mechanical/HVAC maintenance, energy management, building automation, and emergency response. -Hard and soft services cover HVAC, electrical, cleaning, disinfection, grounds, security, and waste.

Sector Specialisms