Connections Reform Customer Communications Analyst (Data) - NESO

Overview

Lead weekly customer data report & insights for reform communications

Key Responsibilities

• customer stories
• data insights
• dashboarding
• reporting
• weekly report
• data analysis

Tasks

-Championing the use of customer stories and data insights in reform communications. -Supporting reporting and dashboarding for internal and external stakeholders. -Working closely with the wider reform reporting team to ensure data is accurate and actionable. -Developing and publishing a weekly customer facing data report. -Gathering and analysing customer data from across the reform function.

Requirements

• graphic design
• data analysis
• data visualisation
• data storytelling
• stakeholder engagement
• task management

What You Bring

-Ability to manage multiple tasks and deadlines. -Graphic design skills desirable. -An awareness of the energy sector and reform programme structures. -Experience working across teams to translate data into compelling narratives. -Strong analytical and visualisation skills. -Solid experience of data analysis, reporting, or performance tracking. -Excellent communication and stakeholder engagement. -An understanding of customer insight and data storytelling.

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About National Energy System Operator

-Founded with a mission to ensure the energy system operates efficiently and reliably. -Specializes in managing the balance between energy supply and demand across a wide network. -Focuses on integrating renewable energy sources like wind and solar into the grid. -Has played a pivotal role in modernizing infrastructure to meet growing energy needs. -Committed to providing secure energy services while minimizing environmental impacts. -Works closely with stakeholders in the energy, transport, and utilities sectors. -Supports government and private sector projects with a focus on energy sustainability. -Has successfully managed several large-scale projects to upgrade energy transmission systems. -A leader in adapting energy infrastructure to accommodate the future needs of smart grids.

Sector Specialisms