Sr Associate, Account Manager

Overview

Manage territory sales, grow margins, and ensure customer satisfaction for Otis elevators.

Key Responsibilities

• crm management
• forecasting
• sales tools
• account management
• renewals
• technical sales

Tasks

-Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor -Manage opportunities in the CRM pipeline and provide accurate forecasting. -Partner with branch business development sales team to identify business development opportunities. -Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results. -Manage and nurture account relationships to drive renewals and repair opportunity. -Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. -Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. -Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. -Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.

Requirements

• bachelor's degree
• microsoft tools
• leadership
• communication
• customer focus
• teamwork

What You Bring

-bachelor’s degree or equivalent work experience required. -Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software. -Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills -Need to be self-motivated and able to manage many simultaneous projects and responsibilities. -Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers. -Candidate must be customer centric with a strong desire to achieve customer satisfaction. -Ability to work in a highly team-oriented and dynamic environment.

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Benefits

-Paid sick leave - Employee assistance and wellness incentive programs -Birth/adoption and parental leave benefits -Peer recognition and service anniversary awards, as well as spot performance bonus opportunities -Voluntary benefits, such as legal, pet, home, and auto insurance -Adoption assistance -Tuition reimbursement program -Life insurance and disability coverage -401(k) plan that includes generous company match and a separate automatic retirement contribution -Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment -Three weeks paid vacation and paid company holidays

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms