Customer Connect Specialist

Overview

First-line support handling customer inquiries and issue resolution for Hitachi Energy

Key Responsibilities

• compliance
• l1 support
• customer advocate
• issue resolution
• inquiry handling
• channel support

Tasks

-You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. -You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks, need to play the role of L1 support wherever applicable. -You will be a customer advocate for timely response to issues and problem resolution and escalation. -You will be responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.

Requirements

• customer service
• power bi
• power apps
• electrical eng
• troubleshooting
• english

What You Bring

-Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set. -Prior experience of being in a customer support role needed 1-2 years. -Basic knowledge of Power BI & Power Apps will be an added advantage. -You will report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment, where required, support customers during run time activities and provide online troubleshooting support and resolution. -Basic knowledge in electrical engineering/science (bachelor’s degree in science, Diploma in engineering preferred). -Proficiency in both spoken & written English language is mandatory, any other international language will be a plus. -You hold a bachelor's degree. -High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.

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About Hitachi Energy Ireland Limited

-Leads in energy management with pioneering technologies. -Focuses on renewable energy to drive cleaner and efficient power systems. -Provides solutions across energy generation, transmission, and distribution. -Operates in sectors including wind, solar, utilities, and transportation infrastructure. -Innovates in industrial automation with cutting-edge energy optimization systems. -Involved in electrifying remote regions for improved energy access. -Employs digital tools for data-driven grid improvements and performance enhancement.

Sector Specialisms